Very simple problem: Majority of WM employees haven't been trained, or maybe they're just incompetent. Every year, this store drops in customer service.
They've pretty much hit a low point! The morale seems average, but the performance is pretty much like I don't have a clue. They are about the only retail marine store in Marina del Rey, so maybe they figure that they don't have to be very competent. Fortunately, there's a couple employees that usually try to help.
When Randy Repass had fewer WM stores years ago, he would actually visit them once in a while. There needs to be better management supervision over this store.
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