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Very simple problem: Majority of WM employees haven't been trained, or maybe they're just incompetent.Every year, this store drops in customer service.

They've pretty much hit a low point! The morale seems average, but the performance is pretty much like I don't have a clue. They are about the only retail marine store in Marina del Rey, so maybe they figure that they don't have to be very competent. Fortunately, there's a couple employees that usually try to help.

When Randy Repass had fewer WM stores years ago, he would actually visit them once in a while.There needs to be better management supervision over this store.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with West Marine. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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