Not resolved
Customer service
Product or Service Quality

Don't ever purchase ANY of their products that promise a Rebate Coupon. They use a separate Company to process your request and it takes months to honor their promise - if they don't screw it up like they did on mine.

Several months later still no response after sending emails, etc. The office manager "Ken" is rude and belligerent. He refused to help me when I asked him questions and then gave me the wrong 800 number of the Company he works for to call for assistance.

Do yourself a favor, Go to Bass Pro Shop, Sportsman's or Cabela's. West Marine needs to provide the office manager here with some courses on Customer Service skills.

Review about: West Marine Manager.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Exercise my 1st Ammendment right to let others know about poor treatment from their Management staff.

I didn't like: Management staff.

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