Product: West Marine Customer Care Clear all filters (0 of 10 reviews match)
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As usual, West Marine prices are very high. They advertize all over the store that they price match. So I asked them to price match Defender Marine and the cashier did not want to spend the time confirming the price I was telling him. Granted, he was the only cashier...
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West Marine Customer Care
#1239819
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West Marine - Incompentent staff

Ordered online and had shipped to store in Winter Haven. Called the store after 10 days about my order, was told they would call me when the order arrived. Called again three days later, my order had been sitting in the store for three days. I asked why no one called, sorry about that. How difficult is it to make a call ?
2.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
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West Marine Customer Care
#1237457
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West Marine - Customer service hold times

Customer service hold times are over 15 mins, spending $10,000 to $20,000 a year in your store, I would expect a higher level of service, also the level of experience of your associates has dropped dramatically in the last couple of years, knowledge of products is very limited.
2.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
Website
Product
West Marine Customer Care
#1236316
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I asked a few of my friends if they gone in and had the same experience as I have. And sure enough 8 out of 9 friends said the same thing. I think West Marine needs to watch their employees or hire a new employee.. One that values a job and one that has common sense...
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2.0
Product
West Marine Customer Care
I didn't like
  • Management staff
  • Employee jeff
  • Customer service
#1225055
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How demeaning, and not at all helpful. Of course we did not buy the product and never will because we will not return to that store. In other West Marine stores such as on the Gulf Coast we never encountered such an attitude. Are all of your California stores the same...
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1.9
Product
West Marine Customer Care
I didn't like
  • Customer servie
#1113469
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We shatter one time when to return something a month later without a receipt we looked up online it said there was no hassle guaranteed when we arrived at the store the lady that worked there behind the register 15 years said that she's never done a return without a...
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2.6
Product
West Marine Customer Care
#1103009
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1107 3rd.StreetWinter Haven Fl. 33880 I was in your store on Friday 6/23 at approx. 4 PM. a young sales associate helped me with measuring out some electrical wire. 20 ' to be exact. I went to front desk and again a young sales associate was checking me out at desk. I...
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1.0
Product
West Marine Customer Care
#1065220
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fake chat support tries to collect your email before telling you nobody is available, classic dirty trick - then when chat rep is there, they can't answer simple questions - these final words are unnecessary *** to meet the minimum word count so don't read any further...
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West Marine Customer Care
#1034105
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But I got nothing. I walked out buying nothing due to lack of help. My email is peck.janice@yahoo.com if you would like to explain your employees help with my purchases that I also missed out on my 12 percent off since I am a gold member. Worst West Marine experience...
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1.0
Product
West Marine Customer Care
I didn't like
  • Very poor customer service
  • Customer service
#971179
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I would just like to thank the customer service staff at west marine in a time when customer service is all but dead, your staff showed the most professional and personal attention to a problem that our family experienced. My son saved his money to purchase a fishing...
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Anonymous
Anonymous

What a sap....this isn't customer service, it's damage control.

Product
West Marine Customer Care
I liked
  • No complaints
#895442
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