Product: West Marine Customer Care Clear all filters (6 of 6 reviews match)
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How demeaning, and not at all helpful. Of course we did not buy the product and never will because we will not return to that store. In other West Marine stores such as on the Gulf Coast we never encountered such an attitude. Are all of your California stores the same...
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1.9
Product
West Marine Customer Care
I didn't like
  • Customer servie
#1113469
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We shatter one time when to return something a month later without a receipt we looked up online it said there was no hassle guaranteed when we arrived at the store the lady that worked there behind the register 15 years said that she's never done a return without a...
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2.6
Product
West Marine Customer Care
#1103009
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1107 3rd.StreetWinter Haven Fl. 33880 I was in your store on Friday 6/23 at approx. 4 PM. a young sales associate helped me with measuring out some electrical wire. 20 ' to be exact. I went to front desk and again a young sales associate was checking me out at desk. I...
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1.0
Product
West Marine Customer Care
#1065220
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fake chat support tries to collect your email before telling you nobody is available, classic dirty trick - then when chat rep is there, they can't answer simple questions - these final words are unnecessary *** to meet the minimum word count so don't read any further...
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Product
West Marine Customer Care
#1034105
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But I got nothing. I walked out buying nothing due to lack of help. My email is peck.janice@yahoo.com if you would like to explain your employees help with my purchases that I also missed out on my 12 percent off since I am a gold member. Worst West Marine experience...
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1.0
Product
West Marine Customer Care
I didn't like
  • Customer service
  • Very poor customer service
#971179
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I would just like to thank the customer service staff at west marine in a time when customer service is all but dead, your staff showed the most professional and personal attention to a problem that our family experienced. My son saved his money to purchase a fishing...
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Anonymous
Anonymous

What a sap....this isn't customer service, it's damage control.

Product
West Marine Customer Care
I liked
  • No complaints
#895442
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