Product: West Marine Customer Care Clear all filters (0 of 14 reviews match)
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I stumbled on a great deal for a Lowrance hook 9 fishfinder. There was two left and I ordered one and it went through flawlessly. Four days later the order has been canceled due to them being out of stock. I contacted West Marine and they could not do anything about it...
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1.0
Product
West Marine Customer Care
I liked
  • Good quality
I didn't like
  • Product is unavailable after purchase
#1374168
bonjour , On July 23, I bought a Navionics chip for the Champlain Lake in the store in South Burlington (order ID 0185011533) . Given there was none in the store, they offered me to ship it to my place. The product arrived on time. However, the Lake chart that was sent...
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West Marine Customer Care
#1351349
done doin business with west marine forever..every time I go there for something they don't have it and always have to order it?? why even have a storefront if its always gotta be ordered?if I wanted something in a day or two that would be fine but how about for the...
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West Marine Customer Care
#1343510
When shopping for a radar and additional equipment at the west Islip west marine store no one would help. After waiting 20 minutes I was told only 2 people in the store could help me but they were either on the cash register( only 3 customers in store at the time) and...
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2.3
Product
West Marine Customer Care
#1259167
As usual, West Marine prices are very high. They advertize all over the store that they price match. So I asked them to price match Defender Marine and the cashier did not want to spend the time confirming the price I was telling him. Granted, he was the only cashier...
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West Marine Customer Care
#1239819
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West Marine - Incompentent staff

Ordered online and had shipped to store in Winter Haven. Called the store after 10 days about my order, was told they would call me when the order arrived. Called again three days later, my order had been sitting in the store for three days. I asked why no one called, sorry about that. How difficult is it to make a call ?
2.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
Website
Product
West Marine Customer Care
#1237457
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West Marine - Customer service hold times

Customer service hold times are over 15 mins, spending $10,000 to $20,000 a year in your store, I would expect a higher level of service, also the level of experience of your associates has dropped dramatically in the last couple of years, knowledge of products is very limited.
2.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
Website
Product
West Marine Customer Care
#1236316
I asked a few of my friends if they gone in and had the same experience as I have. And sure enough 8 out of 9 friends said the same thing. I think West Marine needs to watch their employees or hire a new employee.. One that values a job and one that has common sense...
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2.0
Product
West Marine Customer Care
I didn't like
  • Employee jeff
  • Management staff
  • Customer service
#1225055
How demeaning, and not at all helpful. Of course we did not buy the product and never will because we will not return to that store. In other West Marine stores such as on the Gulf Coast we never encountered such an attitude. Are all of your California stores the same...
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1.9
Product
West Marine Customer Care
I didn't like
  • Customer servie
#1113469
We shatter one time when to return something a month later without a receipt we looked up online it said there was no hassle guaranteed when we arrived at the store the lady that worked there behind the register 15 years said that she's never done a return without a...
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2.6
Product
West Marine Customer Care
#1103009