Not resolved

There are at least 55 exclusions to the $15 Off ANY purchase of $100 or more. For example, I purchased over $800 of merchandise this weekend and the coupon didn't qualify. Their were 2 other customers with the same issue while I was checking out.

So WM runs a decent 7/4 promotion and still leaves customers feeling PO'd because of their worthless coupons.

They don't get customer service and promotions in today's competitive world. For example, they use to price match their online retail competitors. Now, they don't. Most electronics they don't stock. So they expect you to drive to store to pick up your order when you can get free shipping to your house and a lower price from a competitor.

I have been a BoatUS member for over 20 years but it's getting harder and harder to be a WM customer.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss "coupons, change in price match policy" of coupon. West Marine needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned coupon in their reviews. You may find this information helpful for further shopping at West Marine.

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