Shopped around the store for over an hour, picked out two items that added up to 118$, I wanted to put half on my gift card and half on my debit card, the girl swiped my gift card put the whole 118$ on it, than proceeded to try to void the transaction, re tried and...Read more
WALKER BAY IS NOT HONORING THEIR 5 YEAR HULL WARRANTY. They told me, without even looking at my boat, that it was abuse. In actuality the hull crack was caused by a defective hull build. This is the report from the yard that repaired the hull: When we received the boat...Read more
We are new to the area and have gone several times to your store on Channel Islands Blvd in Oxnard CA. Two of your staff there treated us with arrogance and disrespect when we asked about charts and radar. Their attitude was that we must be stupid to ask the questions...Read more
West Marine - One word, Amazon
West Marine has an 80 to 100% mark up on all products. Do yourself a favor and check on Amazon first
Fishing Rod Review
Made order of 20 rod combos, got order confirmation! Then called a week later to check, they say no problem just gonna be drop shipped directly from manufacturer. Week later get 2 of the 20 and one is broken and that's all I can get! And no replacement for broken one!
Quicksilver Products Motor Oil Review
West marine is a rip off this store is going out of business if they dont get there prices in control They want $42,00 a gallon for quicksilver 2 stroke oil when i get the same oil for 19.99 a gallon shipped Get a grip west marine stop robbing people
West Marine Rebate Policy Review
I just had a problem with a Garmin product. Store could not take it back after only 2 days. They said talk to customer service and see if they will help. Spoke to Joe and then Chris...they are refunding my money. $160.....thank you customer service West Marine great job..
We shatter one time when to return something a month later without a receipt we looked up online it said there was no hassle guaranteed when we arrived at the store the lady that worked there behind the register 15 years said that she's never done a return without a...Read more
1107 3rd. StreetWinter Haven Fl. 33880 I was in your store on Friday 6/23 at approx. 4 PM. a young sales associate helped me with measuring out some electrical wire. 20 ' to be exact. I went to front desk and again a young sales associate was checking me out at desk. I...Read more
After contacting customer service a total of three times, far past the stated processing time, I was told that I would not be receiving my product. For a company that states, "We strive to be the best supplier of boating-related products and services that provide...Read more
I didn't like
- Product is unavailable after purchase
- Customer service
I have two expensive waterproof jackets that I bought from West Marine five or six years ago. They were not worn very much at all and they were stored properly and never abused. The rubberized laminate inside deteriorated and flakes off all over the place causing a...Read more
I ordered a stand up paddleboard to be shipped to my local store. Received confirmation of my order, then nothing for a full week. Only after I called and waited on hold forever did I find out that the board I ordered was no longer available and that they were...Read more
WM does not carry the Pettit Thinner for the WM bottom paint. They sell ten of thousands of gallons but do not support the customer by carrying the thinner. No doubt because the volume of thinner sales would be far less. So crew the customer. Our bottom line is all we...Read more
fake chat support tries to collect your email before telling you nobody is available, classic dirty trick - then when chat rep is there, they can't answer simple questions - these final words are unnecessary *** to meet the minimum word count so don't read any further...Read more
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