West Marine - The do charge twice
I placed an online order for shoes and they did charge me twice,as another reviewer noted. I also called and was told it was because both the main company charges you as well as the shipping warehouse but one charge will drop off.It did after about 6 days but i would not purchase from this company again.
Shopped around the store for over an hour, picked out two items that added up to 118$, I wanted to put half on my gift card and half on my debit card, the girl swiped my gift card put the whole 118$ on it, than proceeded to try to void the transaction, re tried and...Read more
WALKER BAY IS NOT HONORING THEIR 5 YEAR HULL WARRANTY. They told me, without even looking at my boat, that it was abuse. In actuality the hull crack was caused by a defective hull build. This is the report from the yard that repaired the hull: When we received the boat...Read more
West Marine - One word, Amazon
West Marine has an 80 to 100% mark up on all products. Do yourself a favor and check on Amazon first
We are new to the area and have gone several times to your store on Channel Islands Blvd in Oxnard CA. Two of your staff there treated us with arrogance and disrespect when we asked about charts and radar. Their attitude was that we must be stupid to ask the questions...Read more
We shatter one time when to return something a month later without a receipt we looked up online it said there was no hassle guaranteed when we arrived at the store the lady that worked there behind the register 15 years said that she's never done a return without a...Read more
1107 3rd. StreetWinter Haven Fl. 33880 I was in your store on Friday 6/23 at approx. 4 PM. a young sales associate helped me with measuring out some electrical wire. 20 ' to be exact. I went to front desk and again a young sales associate was checking me out at desk. I...Read more
After contacting customer service a total of three times, far past the stated processing time, I was told that I would not be receiving my product. For a company that states, "We strive to be the best supplier of boating-related products and services that provide...Read more
I didn't like
- Customer service
- Product is unavailable after purchase
I have two expensive waterproof jackets that I bought from West Marine five or six years ago. They were not worn very much at all and they were stored properly and never abused. The rubberized laminate inside deteriorated and flakes off all over the place causing a...Read more
I ordered a stand up paddleboard to be shipped to my local store. Received confirmation of my order, then nothing for a full week. Only after I called and waited on hold forever did I find out that the board I ordered was no longer available and that they were...Read more
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