West Marine - Will match price but ...
West agreed to match the price of a Simrad tillerr pilot available from another source. West did not have it in stock. It would take four days for them to get it in stock and then two weeks to ship it out to me. The other supplier was able to ship it out today I will get it in three days and also will save sales tax. It’s it is a no-brainer to deal with someone other than West unfortunately.
I ordered outriggers on sale. They were ordered then received an email that they were delayed because they were shipping from a store then they back ordered them, then after almost two weeks they cancelled my order because they were now out of stock and will no longer...Read more
When shopping for a radar and additional equipment at the west Islip west marine store no one would help. After waiting 20 minutes I was told only 2 people in the store could help me but they were either on the cash register( only 3 customers in store at the time) and...Read more
April 25th, 2018 ordered new 15hp mercury from westmarine.com for several thousand dollars. The website said the motor would be shipped direct from manufacturer and I would receive a call from a transport company when the outboard was on its way. Promised in 5 to 7...Read more
I didn't like
- People not doing right by me when they know theres a problem
i have over the years purchased Kidde fire extinguishers from West Marine. When these products were recall because they were defective at no time did West Marine notify its long standing customers of this issue or offer any assistance in processing the recall of the...Read more
Placed order for $2000 and had to go out of country for a couple days on business, to get back to a cancel email saying they canceled my order because it was to big... Then the girl on the phone said sorry but I have to go back online and start over and call in????...Read more
As usual, West Marine prices are very high. They advertize all over the store that they price match. So I asked them to price match Defender Marine and the cashier did not want to spend the time confirming the price I was telling him. Granted, he was the only cashier...Read more
I ordered a fish finder (Which the on-line store showed to have in stock) and ordered it with a protection plan. I ordered it on Saturday night, but knew this item would not ship until Monday morning. Since I paid extra for Next Day shipping I assumed it would be in...Read more
West Marine - Incompentent staff
Ordered online and had shipped to store in Winter Haven. Called the store after 10 days about my order, was told they would call me when the order arrived. Called again three days later, my order had been sitting in the store for three days. I asked why no one called, sorry about that. How difficult is it to make a call ?
West Marine - Customer service hold times
Customer service hold times are over 15 mins, spending $10,000 to $20,000 a year in your store, I would expect a higher level of service, also the level of experience of your associates has dropped dramatically in the last couple of years, knowledge of products is very limited.
Do you have something to say about West Marine? What happened? What can we help you with?