Contact West Marine Customer Service
West Marine Phone Numbers and Emails
Toll-Free Number:
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(800) 262-8464US/Canada
Customer Service:
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(831) 761-4800International
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(831) 728-4417West Marine Pro (International)
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(800) 621-6885West Marine Pro (USA/Canada)
West Marine Emails:
Contact Information
West Marine Website:
West Marine Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (ET):
Monday - Friday: 8:00AM-8:00PM
Saturday: 9:00AM-6:00PM
Sunday: 9:00AM-6:00PM (Only Live Chat)
US Holiday Hours: 8:00AM-4:00PM
Mailing Address:
P.O. Box 50070
Watsonville, CA 95077-0070
Other Location:
West Coast Distribution Center
2395 Bert Dr, Hollister,
California 95023, US
Additional Fax:
Customer Service (International): +1(831) 761-4020
Fax:
How Good is West Marine's Customer Service?
Summary of West Marine Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call West Marine?
Request for Information Question:
- “Question about towing a 30 ft. Sloop”
- “Question on order received”
- “Tech support”
Product/ Service Question:
- “Product information”
- “Wholesale audio marine products”
- “Product issue”
Employment Question:
- “Trying to get my W2”
- “W2”
- “Online employment issues”
Shipping and Delivery Question:
- “Missing Package”
- “We have not received our order”
- “Shipping”
Return/ Replace Question:
- “Return”
- “Return item”
- “Ignorant not knowledgeably didn't return phone call”
Account Question:
- “Password”
- “Account servicing”
- “Reset ultipro account”
Payments and Charges Question:
- “Fraud”
- “To get to gowest discount benefits.”
- “To get all my outstanding rebates resent”
Cards Question:
- “Advice on a Sim card for my GPS”
- “Lost gift card I’m not pissed”
Staff Question:
- “Bad customer service”
- “Because im pissed over service”
Refund Question:
- “Refund”
Other Question:
- “Torqueedo operation”
- “I need an airmar transducer”
- “Phone hours”
About
West Marine is a company that provides a great assortment of boat supplies. Companys history started in 1968 when Randy Repass was selling nylon rope by mail. After years West Marine became one of the largest and most well-known retailers of boat supplies. Companys assortment include boats and outboards, BBQ and appliances, footwear, maintenance, navigation, casual apparel, deck hardware and fasteners, electronics, electrical appliances, items for fishing and watersports, and many more. The store gives an opportunity of shopping by boater type, special deals or catalogs. Currently, the company has more than 300 stores in the USA, Canada and Puerto Rico. West Marine offers over 50,000 products.
West Marine is ranked 46 out of 294 in Water Transport category
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