West Marine Phone Numbers and Emails

Toll-Free Number:

  • (800) 262-8464
    US/Canada
Send Message

Customer Service:

  • (831) 761-4800
    International
  • (831) 728-4417
    West Marine Pro (International)
  • (800) 621-6885
    West Marine Pro (USA/Canada)

General Info:

  • (831) 761-4460
    Lease Administrator

Headquarters:

  • (831) 728-2700

West Marine Emails:

Accessibility
Customer Service
International, West Marine Pro
General Info
General Counsel and SVP Real Estate, Lease Administrator
Legal
Privacy Inquiries
Media
Press Inquiries
Sales/ Reservations
Product Information
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How to Contact West Marine Customer Service?

Most Popular Number:

(800) 262-8464
US/Canada
Total calls: 116 Issues resolved: 7 Last call: Mar 22, 2024

What Is the West Marine Customer Service Phone Number?

You can contact West Marine customer service using their toll-free phone number at 1-800-262-8464. Call this number anytime if you are in the US or Canada. Another number for the customers in the US and Canada is 1-800-621-6885. If you are an international customer, an alternative company phone number is 1-831-761-4800. You can also dial 1-831-728-4417. The support team is available to provide you with general information, ensuring that they cater to the needs of their diverse customer base. Call the customer service team at 1-831-761-4460. This number will connect you to the Lease Administrator. If you'd like to contact the headquarters, the number is 1-831-728-2700.

What Is the West Marine Corporate Office Address?

West Marine corporate office is at 1 East Broward Blvd., Suite 200, Fort Lauderdale, Florida 33301, United States. You can visit or direct your mail there if you need to contact the support team in person for any assistance with customer-related issues. While this address can be used as a mailing address, there is another dedicated mailing address- PO Box 50070 Watsonville, CA 95077-0070. One of the other corporate offices is the West Coast Distribution Center 2395, Bert Dr, Hollister, California, 95023, US.

Can I Email West Marine Customer Support?

You can contact West Marine by using the company's email addresses other than phone numbers. The company’s email to know about their services is wmcustomerservice@westmarine.com. There is another email for the international customer, which is wminternational@westmarine.com. If you want more product information, address your concerns at productadvice@westmarine.com. When you email your concerns, it takes between 24 and 48 hours to get a response.

How Can I Contact West Marine Customer Care via the Website?

To contact the support team via the West Marine website, scroll down the home page until you see different alternatives to contact the support team. In addition to the office address and phone number, you will see an option to initiate a live chat. Once you do so, complete the form detailing your concern, name, and email address. You will then be ready to start live chat during the business hours. The operational live chat hours range between 8:00 AM and 8:00 PM ET, Monday through Friday. On Saturday, the hours range between 9:00 AM and 6:00 PM ET; on Sunday, business hours start at 9:00 AM and end at 6:00 PM ET.

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Contact Information

West Marine Website:

West Marine Help Center:

Corporate Office Address:

West Marine, Inc.
1 East Broward Blvd., Suite 200
Fort Lauderdale, Florida 33301
United States

Other Info (opening hours):

Hours (ET):

Monday - Friday: 8:00AM-8:00PM

Saturday: 9:00AM-6:00PM

Sunday: 9:00AM-6:00PM (Only Live Chat)

US Holiday Hours: 8:00AM-4:00PM


Mailing Address:

P.O. Box 50070

Watsonville, CA 95077-0070


Other Location:

West Coast Distribution Center

2395 Bert Dr, Hollister,

California 95023, US


Additional Fax:

Customer Service (International): +1(831) 761-4020


More contact details

Fax:

+1(831) 761-4421

West Marine Rating Based on 82 Reviews

Rating details

2.2
more details
Customer service
Product or Service Quality
Value for money
Website

Rating stats

Rating trend

How Good is West Marine's Customer Service?

Sania Ecp
Sania Ecp
Feels Satisfied | Jun 21, 2023

She was cordial, professional, and very bright. Made it easy.

Read full quote
Shiri Xvg
Shiri Xvg
Feels Satisfied | May 23, 2023

Very helpful and nice. Resolution to missing cap seems strange to waste your money sending new unit rather than send just cap but in the end meets the need. We will return the unit because missing 10 cent part/ cap. My company computer will not let me print return label so i will make another trip to the West Marine store to return in the next town to mine. Enjoyed talking to your CSR.

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Summary of West Marine Customer Service Calls

148 TOTAL
CALLS
05:00 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call West Marine?

Request for Information Question:

  • “Question about towing a 30 ft. Sloop”
  • “Question on order received”
  • “Tech support”

Product/ Service Question:

  • “Product information”
  • “Wholesale audio marine products”
  • “Product issue”

Employment Question:

  • “Trying to get my W2”
  • “W2”
  • “Online employment issues”

Shipping and Delivery Question:

  • “Missing Package”
  • “We have not received our order”
  • “Shipping”

Return/ Replace Question:

  • “Return”
  • “Return item”
  • “Ignorant not knowledgeably didn't return phone call”

Account Question:

  • “Password”
  • “Account servicing”
  • “Reset ultipro account”

Payments and Charges Question:

  • “Fraud”
  • “To get to gowest discount benefits.”
  • “To get all my outstanding rebates resent”

Cards Question:

  • “Advice on a Sim card for my GPS”
  • “Lost gift card I’m not pissed”

Staff Question:

  • “Bad customer service”
  • “Because im pissed over service”

Refund Question:

  • “Refund”

Other Question:

  • “Torqueedo operation”
  • “I need an airmar transducer”
  • “Phone hours”

About

Summary

West Marine is a company that provides a great assortment of boat supplies. Companys history started in 1968 when Randy Repass was selling nylon rope by mail. After years West Marine became one of the largest and most well-known retailers of boat supplies. Companys assortment include boats and outboards, BBQ and appliances, footwear, maintenance, navigation, casual apparel, deck hardware and fasteners, electronics, electrical appliances, items for fishing and watersports, and many more. The store gives an opportunity of shopping by boater type, special deals or catalogs. Currently, the company has more than 300 stores in the USA, Canada and Puerto Rico. West Marine offers over 50,000 products.

West Marine reviews and complaints

West Marine is ranked 46 out of 294 in Water Transport category

Payment Methods

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