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Contact West Marine Customer Service

How to Reach a Person at West Marine

Verified Contact Information

Toll-Free Number:

  • 1-800-262-8464
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • 1-831-761-4800
    International
  • 1-669-220-3605
    International USA
  • 1-831-728-4417
    West Marine Pro (International)
  • 1-800-621-6885
    West Marine Pro (USA/Canada)

Legal:

  • 1-888-569-3040
    Privacy Inquiries

Customer Service:

wmcustomerservice@westmarine.com
wminternational@westmarine.com
International
procustserv@westmarine.com
West Marine Pro

Accessibility:

websiteaccessibility@westmarine.com

Jobs/ Career:

recruiting@westmarine.com

Legal:

privacy@westmarine.com
Privacy Inquiries
legaldept@westmarine.com

Media:

press@westmarine.com
Press Inquiries
social@westmarine.com

Sales/ Reservations:

productadvice@westmarine.com
Product Information

West Marine Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular West Marine Phone Number
1 (800) 262-8464
Average Hold Time
Less than 1 minute
Average Calls duration
2 minutes
Most Popular West Marine Email Address
wmCustomerService@westmarine.com
West Marine Live Agent Availability
47% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact West Marine Customer Service?

You can contact West Marine customer service using their toll-free phone number at 1-800-262-8464. Call this number anytime if you are in the US or Canada. Another number for the customers in the US and Canada is 1-800-621-6885. If you are an international customer, an alternative company phone number is 1-831-761-4800. You can also dial 1-831-728-4417. The support team is available to provide you with general information, ensuring that they cater to the needs of their diverse customer base. Call the customer service team at 1-831-761-4460. This number will connect you to the Lease Administrator. If you'd like to contact the headquarters, the number is 1-831-728-2700.

West Marine corporate office is at 1 East Broward Blvd., Suite 200, Fort Lauderdale, Florida 33301, United States. You can visit or direct your mail there if you need to contact the support team in person for any assistance with customer-related issues. While this address can be used as a mailing address, there is another dedicated mailing address- PO Box 50070 Watsonville, CA 95077-0070. One of the other corporate offices is the West Coast Distribution Center 2395, Bert Dr, Hollister, California, 95023, US.

You can contact West Marine by using the company's email addresses other than phone numbers. The company’s email to know about their services is wmcustomerservice@westmarine.com. There is another email for the international customer, which is wminternational@westmarine.com. If you want more product information, address your concerns at productadvice@westmarine.com. When you email your concerns, it takes between 24 and 48 hours to get a response.

To contact the support team via the West Marine website, scroll down the home page until you see different alternatives to contact the support team. In addition to the office address and phone number, you will see an option to initiate a live chat. Once you do so, complete the form detailing your concern, name, and email address. You will then be ready to start live chat during the business hours. The operational live chat hours range between 8:00 AM and 8:00 PM ET, Monday through Friday. On Saturday, the hours range between 9:00 AM and 6:00 PM ET; on Sunday, business hours start at 9:00 AM and end at 6:00 PM ET.

PissedConsumer Club

Contact Information

West Marine Website:

West Marine Help Center:

Corporate Office Address:

West Marine Products, Inc.
1 East Broward Blvd., Suite 200
Fort Lauderdale, Florida 33301
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 50070

Watsonville, CA 95077-0070


Other Location:

West Coast Distribution Center

2395 Bert Dr,

Hollister, CA 95023


Business Hours:

Monday - Friday: 8:00am - 8:00pm Eastern Time

More contact details

Fax:

+1(831) 761-4421

How Customers Rate West Marine Support?

4.0 / 5
Good

Based on 661 calls to West Marine customer support through PissedConsumer.com and 3 survey responses.

Total Calls
661
Avg Call Duration
01:35
Issues Resolved
6%

Why Customers Call West Marine?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 24%
  • Product/ Service 14%
  • Request for Information 14%
  • Shipping and Delivery 13%
  • Return/ Replace 8%
  • Payments and Charges 6%
  • Account 6%
  • Activation/ Cancellation 5%
  • Cards 3%
  • Questions About an Order 3%
  • Employment 1%
  • Refund <1%
  • Staff <1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

24%
  • "Missing e-gift order"
  • "Order problems"
  • "Issue with loyalty certificate"

Product/ Service

14%
  • "Order missing pieces , damaged"
  • "Product defect"
  • "Purchase problem"

Request for Information

14%
  • "Check on an order"
  • "2395**** Checking when sending"
  • "order status"

Shipping and Delivery

13%
  • "Item did not arrive"
  • "Wrong product shipped to me"
  • "Missing order"

Return/ Replace

8%
  • "Order replacement"
  • "Incorrect order"
  • "Need to correct my address on a recent order. Order number 2387****"

Payments and Charges

6%
  • "Charged for something I haven't received"
  • "Payment didn't go through"
  • "Ordered and paid for 2 products and never received a confirmation and was charged twice"

Account

6%
  • "Have a $10 off $29 text with code you sent yesterday and would not take in store for seat purchase of $75"
  • "Account problem"
  • "My welcome19 or 230714 codes for $10 do not work with my order for a fortress fx-7 anchor price $135.99."

Activation/ Cancellation

5%
  • "Cancel order"
  • "Need to cancel order"
  • "Cancel item on my order"

Cards

3%
  • "Gift card issue"
  • "Gift cards denied online"
  • "Gift card balance"

Questions About an Order

3%
  • "Order status"
  • "Orders"
  • "Order problem"

Employment

1%
  • "Date start of job"
  • "Drivers job"
  • "Trying to get my W2"

Refund

<1%
  • "Refund"
  • "Refund case #00184979"

Staff

<1%
  • "Customer service"
  • "Local manager is rude and won't help"
  • "Bad customer service"

Website/ Application

<1%
  • "Cant get in website to order something"
  • "Website says I must call CD to change my email"

Claims & Legal Issues

<1%
  • "Claim"
  • "Legal"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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