West Marine
Reviews and Complaints
West MARİNE Broker TURKEY
Preferred solution: Full refund
Name of another customer added to my account, WM refused to remove.
Harassment of employees and no customer service skills
Bought a outboard that was supposed to be a short shaft and is a long shaft
Horrible services in 3 locations
Unprofessional Sales Clerks
No hassle return is a joke.
Store Manager Denies Return/replacement of RECALLED PFD
West Marine Distribution Center won't unload trucks in a timely manner
This is getting absolutely ridiculous. I've been delivering to the West Marine Center distribution facility in Rock Hill SC all this week, and have not gotten unloaded in under 4 hours.
Once they ignored me for 2 hours even though my truck was backed up to the dock. waiting for them to inspect the seal.
It's not like they are busy either. They have unloaded 2 trucks today since I arrived at 10 , and 4 others are waiting to be unloaded some having arrived at 8 .
Since the company I pull for refuses to charge them a "detention fee", they take their time getting to us.
I wonder if the entire West Marine Organization treats their customers this way too ? If so, I will not be doing business with them on that end.
I know that they realize that sitting at their docks cost my truck money.. but it doesn't see as if they care, they unload 1 truck, go on break.. make each truck sit there while they go through each item... even though the trucks have no access or responsibility to the "sealed containers"... but they make the driver wait while they go through everything...
if anything is wrong with the load, the drivers can't do anything anyway.. they just pull the containers from the port, to the distribution center.
They could very easily unload the truck in 30 minutes or less and let the driver get back to making his living ( the truck is not making money sitting still )... but NOOOOOO... they choose to keep the drivers sitting there for NO REASON...
WEST MARINE: A BUNCH OF SCUZZY MEN!
West Marine hires absolute idiots to run their stores.
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Kevin Pagan of Jumanji boat charters is a rip off! He sells expensive boat charters but doesn't show up and he has been doing this for years. If you have been ripped off by KEVIN PAGAN and JUMANJI boat charters file a COMPLAINT with the Florida Attorney General at this link: http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division
I am familiar with your problem. As you know, the box was incorrectly labeled by Mercury and Westmarine sorted it out for you didn't they. I know that they made the exchange for you.