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Made order of 20 rod combos, got order confirmation! Then called a week later to check, they say no problem just gonna be drop shipped directly from manufacturer. Week later get 2 of the 20 and one is broken and that's all I can get! And no replacement for broken one!

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I would just like to thank the customer service staff at west marine in a time when customer service is all but dead, your staff showed the most professional and personal attention to a problem that our family experienced. My son saved his money to purchase a fishing rod combo it arrived with rod broken, I called my local store here in Ft pierce Fl. I got the run around I then called your customer service ( I wish I the lady's name) She was so... Read more

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I placed an order for two pairs of swim shoes because we are going on vacation. the order total was $52.03 I was charged $52.04 and then 2 other charges of 36.41 and 16.62 (also equaling $52.04). This is so outrageous. My order was only for $52.03 so they charged me $0.01 over initially after I paid $20 for shipping AND they charged me three times breaking down the charges so they looked like separate charges. They are 100% thieves and criminals... Read more

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I purchased a Garmin 741xs package with GPS and Radar at the same time purchased an extended warranty. After about 2 and 1/2 years the unit failed. Went back to West Marine customer service and have been given every excuse in the book. If you buy a west Marine extended warranty you will find it is administered by a third party and apparently useless I have been screwed around for three weeks and been told it has been turned over to West Marine... Read more

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West marine is a rip off this store is going out of business if they dont get there prices in control They want $42,00 a gallon for quicksilver 2 stroke oil when i get the same oil for 19.99 a gallon shipped Get a grip west marine stop robbing people

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Your customer service sucks!! Iam in the store & she answers 3 calls. No 3/4" brass ck valve no 1100 rule 24 vt bilge pump, 2 week delivery Harrison Ave NOLA. Sorry Capt Ron Read more

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I have placed several orders with this company. Each and EVERY one there was a problem with. The card didn't go through or they forgot to ship....waste of time and money!! And I am not spending 100 words on them!!! xxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxxxx xxxxxxxxxxx xxxxxxx xx x xx xx xx xxx xx x x xxx xxxx xxxx xxx xxx xxxx xxx xxx xx xx xx xx xx xx xx xx xx xx xx xxx xx xx x xx xx x x x x x xxx x x x xx xx xx xx xxx xxx x xxx xx... Read more

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Husband ordered clothing - shirts and shorts - none of which fit. We obtained return approval and shipped the package pack via UPS. They have acknowledged receipt of the package, and all the contents are accounted for, but more than six weeks have passed and they have not processed our credit - more than $250. We have now involved our credit card company for assistance. When phoning customer service they have no explanation other than to say... Read more

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This is the worst customer service I've ever dealt with i bought a fish finder they sent an email its no longer available they say they don't take your money til it ships well they took mine and I've tried all week to talk to someone haven't had no luck yet do not buy from these guys they advertise stuff they don't have Read more

Was this review helpful? 1 2

Bought $119 Sperry water shoes for husband while working in Jacksonville, fl got home to Orlando, fl he tried shoes on one shoe his size 9.5 other shoe size 8. Called store next day would do nothing until I send shoes back or take back to them. Asked them to send other 9.5 shoe to me and I would return 8 said no. REALLY?! They also have mismatched shoes now worth nothing. Manager Patrick had no other solution I am suppose to pay to ship... Read more

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