1107 3rd. StreetWinter Haven Fl. 33880 I was in your store on Friday 6/23 at approx. 4 PM. a young sales associate helped me with measuring out some electrical wire. 20 ' to be exact. I went to front desk and again a young sales associate was checking me out at desk. I...Read more
After contacting customer service a total of three times, far past the stated processing time, I was told that I would not be receiving my product. For a company that states, "We strive to be the best supplier of boating-related products and services that provide...Read more
I didn't like
- Customer service
- Product is unavailable after purchase
I have two expensive waterproof jackets that I bought from West Marine five or six years ago. They were not worn very much at all and they were stored properly and never abused. The rubberized laminate inside deteriorated and flakes off all over the place causing a...Read more
Fishing Rod Review
Made order of 20 rod combos, got order confirmation! Then called a week later to check, they say no problem just gonna be drop shipped directly from manufacturer. Week later get 2 of the 20 and one is broken and that's all I can get! And no replacement for broken one!
Quicksilver Products Motor Oil Review
West marine is a rip off this store is going out of business if they dont get there prices in control They want $42,00 a gallon for quicksilver 2 stroke oil when i get the same oil for 19.99 a gallon shipped Get a grip west marine stop robbing people
West Marine Rebate Policy Review
I just had a problem with a Garmin product. Store could not take it back after only 2 days. They said talk to customer service and see if they will help. Spoke to Joe and then Chris...they are refunding my money. $160.....thank you customer service West Marine great job..
West Marine Manager Review
Went to Bradenton store 3622 1st st. Looking to purchase trilux anti foul aerosol. Price was $43.99. Found online for $33.70 free shipping. Did not ask for match price. Asked manager to consider a 10 per cent discount.....he refused my business. Have made many purchases and spent lots of money with West Marine. Really over $4.30 you tell me goodbye....well, goodbye West Marine
I ordered a stand up paddleboard to be shipped to my local store. Received confirmation of my order, then nothing for a full week. Only after I called and waited on hold forever did I find out that the board I ordered was no longer available and that they were...Read more
WM does not carry the Pettit Thinner for the WM bottom paint. They sell ten of thousands of gallons but do not support the customer by carrying the thinner. No doubt because the volume of thinner sales would be far less. So crew the customer. Our bottom line is all we...Read more
fake chat support tries to collect your email before telling you nobody is available, classic dirty trick - then when chat rep is there, they can't answer simple questions - these final words are unnecessary *** to meet the minimum word count so don't read any further...Read more
I went to West marine in Naples FL to buy an ACR EPIRB on 03/29/17 for $469.00 because they had a $100 rebate offer. I was told it wasn't in stock but they could have it in 2 days from another store up the road and I would still get the rebate . They called when it...Read more
A few years ago I bought a West Marine submersible VFH150 radio. The device worked fine for a few years. Lately, the unit fails to hold a charge. Went to store to purchase a replacement and was told it was special order. Called, and after multiple tries found out that...Read more
I walked into a west marine in Aventura fl and a employee walked up named Jason supposedly a manager dosent know anything about the store ask if he knew what type of line this fishing rod hold just pawned me off on another employee went and asked him another question...Read more
The worst service ever!! I just left there very frustrated. I walked in to buy a Captain hat and a weather station. I asked a associate where the capt. hats were and got a point, "There over there by electronics". Couldn't find them. Asked again and was told again they...Read more
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